|
Hardware Maintenance Services:
ING provides 24 hour a day, 7 day a week hardware maintenance to businesses
of all sizes. We have several service options to chose from, allowing
our customers to select the most flexible and cost effective solution
for their needs. Our technical personnel are highly proficient with
hardware, software, system maintenance procedures, user applications
and interpersonal relationship skills. Our objective is to develop a
partnership relationship with our clients by providing maximized end
user productivity through cost-effective support and maintenance
services.
Maintenance Plans:
Some companies opt to use our service maintenance capabilities through
convenient and economical service agreements. We offer central dispatch
and reporting along with a variety of flexible service plans - both
customized and standard. So you can select precisely the level and type
of service you need, whether your company has offices in many locations
or just one. Our service plans include everything from a two-hour
response to a two-business day response for non-critical systems.
Depot Service:
In addition to our maintenance plans we also provide standard time and
materials billing. Service can be provided either on-site or carry-in
on an as needed basis for either in warranty or non-warranty work.
Warranty Upgrades:
ING offers warranty upgrades to extend the original equipment
manufacturer warranties to the level that's right for your
organization. You decide the level of protection you will receive. You
can upgrade your warranties to provide prompt on-site service on all of
your equipment for a nominal fee.
Moves, Adds, Changes:
ING can assist with your upgrading of existing systems with moves,
adds and changes. By working with you, ING specialists can facilitate
the enhancements with a minimum of downtime.
Windows Platform Hardware Services:
Our trained staff is ready to support a variety of Windows-based
environments. We provide dedicated onsite troubleshooting,
reconditioning, maintenance and extended contract coverage. Downtime is
not an option. Our engineers perform preventative repair of warranty
and non-warranty Windows servers and desktops.
Intel Platform Hardware Services:
ING engineers work to insure your Compaq, Hewlett Packard, Dell
and IBM Intel-based servers perform optimally and with the lowest
risk of downtime. Experienced system engineers perform preventative
maintenance, administration, remote monitoring and diagnostics, and
repair of warranty and non warranty server hardware. We can provide
on-site stocking of mission-critical spare parts to substantially
minimize total repair time as a service option. ING engineers
specialize in Microsoft Server 2000, 2003, 2008, and XP
operating systems support.
Enterprise-wide PC Services:
ING keeps enterprise PCs and laptop units at maximum functionality
through a combination of onsite preventative maintenance and break/fix
services for warranty and non-warranty systems. Optional spare parts
can be warehoused at ING service offices or at the client's site. ING's Enhanced Maintenance Support services include O/S Updates,
Anti-Virus Plans, and Internet Security configuration.
Printers and Peripherals:
ING provides repair services to all types of Laser, Dot Matrix, and
Thermal Printers. Our trained engineers specialize in diagnosing and
repairing any type of problem that may arise, as well as performing
scheduled maintenance on this type of equipment. No matter how large or
small your maintenance needs might be, Sigma is the answer you have
been looking for.
If you'd like more information on our On-Site services, or for a Risk-Free IT Outsourcing Assessment, please contact us at
support@ingpr.com or (787) 292-8544.
|
